Cummins Inc. Order Administration Specialist in Gross, Germany
Order Administration Specialist
Order Administration Specialist
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We are looking for a talented Order Administration Specialist to join our team specializing in Supply Chain for our Distribution Business in Gross Gerau, Germany.
In this role, you will make an impact in the following ways:
Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.
Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
Maintain accurate records of all internal and external interactions in the appropriate database/system.
Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
To be successful in this role you will need the following:
Drives results - Consistently achieving results, even under tough circumstances.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience. Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
College or equivalent degree preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
Englisch and German skills in writing and speaking
Job SUPPLY CHAIN PLANNING
Primary Location Germany-Hesse-Groß-Gerau-Germany, Gross-Gerau, Cummins Deutschland GmbH
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Aug 24, 2021, 2:34:13 AM
Unposting Date Ongoing
Req ID: 210005L4