Cummins Europe Jobs

Job Information

Cummins Inc. Field Service Technician - Leipzig area in Gross Gerau, Germany

Field Service Technician - Leipzig area

Description

  • Diagnoses and completes less complex repairs to engines at the customer’s site.

  • Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

  • Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

  • Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

  • Identifies additional service opportunities with customer.

  • Maintains service vehicle and tools for cleanliness and proper operation.

  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Skills

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Service Documentation - Creates and verifies customer, equipment and technical information.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts

Diagnostics Application - Translates customer complaints to develop troubleshooting plan

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair

Education, Licenses, Certifications

  • Apprentice Trained Engine Technician (Preferred)

  • Vocational diploma from relevant technical institution

  • Locally valid driving permit

Experience

Field service work experience.

Intermediate level knowledge of and/or experience with engine products

Customer service experience.

Good knowledge of German as well as English language in word and writing.

Job SERVICE

Primary Location Germany-Hesse-Groß-Gerau-Germany, Gross-Gerau, Cummins Deutschland GmbH

Job Type Shop

Recruitment Job Type Technician

Job Posting May 21, 2024, 6:09:19 AM

Unposting Date Ongoing

Organization Distribution Business

Role Category Remote - The location of this role is flexible to certain locations

Relocation Package Ineligible

Req ID: 240004AN

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