Cummins Inc. Field Service Technician - Gas Engines in Mechelen, Belgium
Field Service Technician - Gas Engines
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
Learn more about this role and how you can begin Working Right .
Our Distribution Business Unit in Europe consists of a distributor and dealer support network. They deliver reliable sales and service of durable and high performing engine, generator set and aftermarket products to our regionally based (global) partners. Working in a diverse, multi-cultural and innovative space, you’ll interact directly with our customers, build relationships and develop high tech solutions that will fuel your advanced career skill set. Our integrated business demand the talents and creativity of individuals with a wide range of skills and experience.
This is an exciting opportunity in Mechelen, Belgium for a Field Service Technician - Gas Engines
Your impact will be seen in these and other ways:
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs to engines at the customer site, including identifying and preparing required parts and tools.
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer, engaging with customers in a courteous and professional manner. Anticipating and ensuring prompt and efficient attention to customer needs.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensures adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Maintenance and repairs of gas engines within the Benelux region and other European countries ad hoc.
Travelling inside Benelux on a daily basis
Skills, Experience & Qualifications
Skill Level A
Level I Technician plus:
Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision
Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line
Familiar with basic warranty/policy terms
Capable of developing collaborative working relationships Able to identify opportunities for work process improvements
Can resolve common technical problems
Skill Level B
Skill Level A plus:
Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision
In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products
Ability to identify and up sell further service and repair opportunities
In addition applicants will ideally have:
Fluency in Dutch and English and knowledge of French.
Flexibility and accuracy are essential.
Ability to step in a 24h service (1 full week every 5 weeks).
Education, Licences, Certifications
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution.
Locally valid driving permit.
Basic level field service work experience
Intermediate level knowledge of and/or experience with engine products
Customer service experience
Primary Location Belgium-Antwerp-Mechelen-Belgium, Mechelen, Cummins Distributor
Job Type Shop
Recruitment Job Type Technician
Job Posting Jan 3, 2019, 11:36:57 AM
Unposting Date Ongoing
Req ID: 180007FV