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Cummins Inc. Service Manager in Milan, Italy

Service Manager


Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Service Manager to join our team specializing in Aftermarket Service for our Distribution Business Unit in Italy.

In this role, you will make an impact in the following ways:

  • Monitoring the goals and targets for the branch; measuring, reviewing and maintaining superior customer satisfaction levels.

  • Leading Service Technicians and/or Service Team Leaders; coordinating and scheduling Technician work schedules; communicating repair plans to Technicians aligned with customer quotes and monitoring Technician productivity and repair quality.

  • Providing coaching and feedback to individual Service Technicians and/or Service Team Leaders; providing performance reviews and opportunities for professional growth.

  • Managing service logistics including use of materials, equipment and employees ensuring safety, quality, and efficient operations

  • Developing and/or reviewing quotes for accuracy prior to communication to customers; providing updates on repair status and any plan or schedule changes.

  • Resolving customer concerns related to Cummins or distributor warranties and developing strong relationships with key customers through frequent and professional communication.


To be successful in this role you will need the following:

  • Must speak Italian and English

  • Must have previous experience leading servicing teams

  • Must have experience working with large technical products such as diesel engines or generators

uctivity and customer satisfaction.


Primary Location Italy-Lombardia-Milan-Italy, Milan, DBU Via Liguria

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Mar 22, 2021, 4:51:37 PM

Unposting Date Ongoing

Req ID: 2100017E