Cummins Inc. Service Manager in Milan, Italy
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We are looking for a talented Service Manager to join our team specializing in Aftermarket Service for our Distribution Business Unit in Italy.
In this role, you will make an impact in the following ways:
Monitoring the goals and targets for the branch; measuring, reviewing and maintaining superior customer satisfaction levels.
Leading Service Technicians and/or Service Team Leaders; coordinating and scheduling Technician work schedules; communicating repair plans to Technicians aligned with customer quotes and monitoring Technician productivity and repair quality.
Providing coaching and feedback to individual Service Technicians and/or Service Team Leaders; providing performance reviews and opportunities for professional growth.
Managing service logistics including use of materials, equipment and employees ensuring safety, quality, and efficient operations
Developing and/or reviewing quotes for accuracy prior to communication to customers; providing updates on repair status and any plan or schedule changes.
Resolving customer concerns related to Cummins or distributor warranties and developing strong relationships with key customers through frequent and professional communication.
To be successful in this role you will need the following:
Must speak Italian and English
Must have previous experience leading servicing teams
Must have experience working with large technical products such as diesel engines or generators
uctivity and customer satisfaction.
Primary Location Italy-Lombardia-Milan-Italy, Milan, DBU Via Liguria
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Mar 22, 2021, 4:51:37 PM
Unposting Date Ongoing
Req ID: 2100017E