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Cummins Inc. Order Management Supervisor in Peterborough, United Kingdom

Order Management Supervisor


Apply before 3rd May 2019

This is a very exciting opportunity at our shared service center in Peterborough for an experienced Order Processing Supervisor. In this position you will be responsible for managing a team of Order Life Cycle Administrators to achieve critical business performance metrics in accordance with the service level agreement.

This position is within a brand new shared service center and it is perfect for you if you are looking for the opportunity to make a name for yourself in a global organization. You will be able to develop a new team as well as be a key influencer in Continuous Improvement initiatives for the center.

Your impact will be seen in these and other ways:

  • Lead a team of order administrators to ensure timely order fulfilment.

  • Own the entire order life cycle (order entry, order modification and escalations)

  • Act as the single-point-of-contact to internal stakeholder for order inquiries and escalations; manage escalations to closure.

  • Continuously demonstrate a very high standard of communication in all interactions.

  • Liaise with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput including achievement of financial targets.

  • Communicate with stakeholders from other functional areas such as sales, warehouse and logistics to confirm the status of orders and resolve queries.

  • Supports Shared Service departmental goals and initiatives to become a more proactive organization such as enhancing and documenting standard administrative practices.

  • Actively participate in continuous improvement projects.


Skills and Experience Required:

To be a success in this role you will need:

  • Existing, relevant work experience in either a shared service, order management or supply chain environment.

  • A proven track record of working in a fast-paced Order Management/ Supply Chain environment.

  • To be driven to achieve critical business performance metrics in accordance with the service level agreement.

  • To enjoy being a positive and motivational leader, with demonstrable experience managing a team who are performing transactional tasks.

  • To coach and develop your team with a focus on encouraging high performance and supporting professional development of everyone looking to progress.

  • Exceptional communication skills, allowing you to liaise with other shared service teams, internal stakeholders and other parts of the business.

  • To be a voice for Continuous Improvement, actively participating in the design and implementation of new processes and procedures for the site.

Compensation and Benefits

  • Salary up to £32,000 plus an 8% variable bonus (paid annually based on company performance)

  • Contributions towards private healthcare

  • Healthshield to assist with costs of opticians, dentist, physiotherapist etc

  • Pension (Cummins contributions up to 7%)

  • 25 days holiday plus stats

About Cummins

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right.

Our Corporate Supply Chain Group supports our Business Segments, customers and suppliers by operating as a fully integrated Supply Chain enabling increased agility, flexibility and the ability to respond faster to our customers and regional markets. Supply Chain Services is a global organization with regional centers delivering Effective, Efficient, End to End supply chain services. Working in a diverse, multi-cultural and innovative space, you’ll interact directly with our customers, build relationships and develop high tech solutions that will fuel your advanced career skill set. Our integrated business demand the talents and creativity of individuals with a wide range of skills and experience.

At Cummins, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins

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Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:


Primary Location United Kingdom-England-Cambridgeshire-UK, Peterborough, EMEA Cummins Generator Tech

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Apr 5, 2019, 8:06:43 AM

Unposting Date May 3, 2019, 5:59:00 PM

Req ID: 190001HQ