Cummins Inc. Customer Order Management Supervisor in Rumst, Belgium
Customer Order Management Supervisor
Cummins Inc., a global power technology leader, is a corporation of complementary business units that design, engineer, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions, and electrical power generation systems.
Headquartered in Columbus, Indiana, we employ over 77,000 people worldwide and serve customers in approximately 190 countries and territories through a network of more than 600 company-owned and independent distributor locations and approximately 7,400 dealer locations. Cummins had net income of nearly $1 billion and revenues of $20.4 billion in 2017.
For our location in Rumst in Belgium we are searching for a (M/F)
Order management supervisor
Responsible for leading a team of Customer Order Management Representatives/Specialists for assigned customer accounts/regions to maintain operational efficiency to meet customer needs.
Leads, directs, evaluates, and develops Customer Order Management staff to ensure that resources are used effectively and that work schedules and targets are achieved.
Ensures customer order management teams continuously demonstrate customer support excellence (compassion, empathy, support) in all communications and interactions.
Ensures that staff supports customers through proper utilization of departmental tools, systems, documentation, processes and/or procedures.Monitors the status of Customer Order Management activities to identify problem areas and adapts procedures to improve the overall performance of the team.
Investigates, analyzes, and leads cross-functional problem-resolution and improvement initiatives with Cummins entities and external customers.
Answers more complex, escalated internal and customer inquiries on product availability, prices, delivery times, and the status of orders so that inquiries are dealt with promptly and accurately.
Liaises with functional or operational area managers to ensure that Customer Order Management activities are integrated with other parts of the business and appropriate for current and future departmental.
Analyzes customer inquiries to identify recurring user problems, recommends solutions, and identifies where Order Management processes can be improved. Tracks improvements to closure, and communicate same to customers.
Develops problem solving guidelines, checklists, or other materials to assist customer order management staff to respond to inquiries that are recurring or routine.Owns local departmental metrics, reporting and analysis.
Coordinates input from team to develop comprehensive, proactive communications to customers.
Leads local continuous improvement projects and participates in global projects.
Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Building partnerships and working collaboratively with others to meet shared objectives.
Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Anticipating and balancing the needs of multiple stakeholders.
Holding self and others accountable to meet commitments.
Providing direction, delegating, and removing obstacles to get work done.
Planning and prioritizing work to meet commitments aligned with organizational goals.
Developing people to meet both their career goals and the organization’s goals.
Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Excellent and constructive communicator verbal and written in English.
Be able to handle change and guide a team trough changes in a positive and motivating way.
College, university, or equivalent degree in Supply Chain, Business Administration, or related subject required. Experience
Proven experience (3-5 years) in leading/managing/coaching a team.
Intermediate level of relevant work experience required;Customer order management; customer-facing; supply chain/logistics; international trade experience preferred.
Demonstrate how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction.
Demonstrate the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.
Support the MRC shortages process. Highlight and implement improvements in the current processes and tools. Work with the global MRC teams and across departments to improve existing flows.
Must be good in excel and must be able to pick up how to work with tools/ systems quickly, experience with Power BI is a plus.
Job SUPPLY CHAIN PLANNING
Primary Location Belgium-Antwerp-Mechelen-Belgium, Rumst, Cummins Global Logistics
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Jun 3, 2022, 9:31:02 AM
Unposting Date Ongoing
Req ID: 220003L0