Cummins Inc. Customer Order Management Representative in San Fernando de Henares, Spain
Customer Order Management Representative
The Customer Order Management Representative under minimal supervision and in accordance with Cummins Delegation of Authority Policy uses analytical and quantitative methods to understand, predict, and enhance supply chain processes. Collaborative cross-functional intelligence to validate and execute the demand plan and shorten the order to cash cycle. Aligns the supply plan with the demand plan and drives stability in the supply chain.
Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
Maintain accurate records of all internal and external interactions in the appropriate database/system.
Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation.
Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance.
Prepare and distribute standard and customized internal and customer reports.
Understands Customer Order Management policies, procedures and metrics.
Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
Education, Licenses, Certifications
Degree in related field preferred.
2 plus years of relevant customer order management, account management or in the supply chain field
Team focused and passionate about customer support
Time management: Demonstrates effective and efficient use of individual and organizational time to achieve key business objectives
Attention to detail: Accurate data entry skills Fast typing speed with accuracy, extreme attention to detail
Ability to navigate a computerized data entry system or other relevant applications and the ability to gain knowledge in using order processing and analytics systems
Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
Job SUPPLY CHAIN PLANNING
Primary Location Spain-Community of Madrid-Madrid-Spain, San Fernando de Henares, Cummins Spain DBU
Job Type Internship
Recruitment Job Type Office
Job Posting May 19, 2023, 4:42:09 AM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Req ID: 230004D4