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Cummins Inc. Customer Order Management Representative - 12 Month Maternity Cover in Wellingborough, United Kingdom

Customer Order Management Representative - 12 Month Maternity Cover


Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Customer Order Management Representative to join our team specializing in Supply Chain Planning for our Distribution Business Segment in Wellingborough.

This is for a 12-month fixed term contract. Working 37.5 hours per week Monday – Friday.

Salary is £27,700 - £35,300 depending on skills and experience.

In this role, you will make an impact in the following ways:

  • Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

  • Responsible for assigned customer accounts for the entire order life cycle order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.

  • Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.

  • Maintain accurate records of all internal and external interactions in the appropriate database/system.


To be successful in this role you will need the following:

  • Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

  • Drives and consistently achieving results, even under tough circumstances.

  • Communicates effectively, developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Building strong customer relationships and delivering customer-centric solutions.

  • Strong Computer skills


Primary Location United Kingdom-England-Northamptonshire-UK, Wellingborough, CUK Cummins Diesel OP10

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jun 15, 2022, 11:21:57 AM

Unposting Date Ongoing

Organization Distribution Business

Req ID: 2200049F