Cummins Inc. Service Parts Specialist in Wellingborough, United Kingdom
Service Parts Specialist
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
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We are looking for a talented Service Parts Specialist to join our team specializing in service for our Distribution Business Segment in Wellingborough.
This is a permanent role working 37.5 hours per week, Monday – Friday 8.00am – 4.00pm.
£23,400 and £32,250 per annum, depending on skills and experience
In this role, you will make an impact in the following ways:
Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.
Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
Uses appropriate personal protective equipment.
Carries out customer parts counter duties under moderate supervision including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.
Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner.
Escalates customer issues to more senior parts personnel or supervisor when needed.
Maintains a neat and clean appearance in the customer parts area and parts warehouse.
Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision.
Utilizes various systems, catalogues, other resources, and collaborate with technicians to identify and procure the parts in the most cost and time efficient manner.
Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
Perform other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.
To be successful in this role you will need the following:
Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
Order Life Cycle Systems Knowledge
Building strong customer relationships and delivering customer-centric solutions
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Primary Location United Kingdom-England-Northamptonshire-UK, Wellingborough, CUK Cummins Diesel OP10
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Sep 12, 2022, 10:22:14 AM
Unposting Date Ongoing
Organization Distribution Business
Req ID: 220007HO